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GOOD MOVE REMOVALS – PRIVACY POLICY

Last updated: 19 August 2026

Good Move Removals (“Good Move”, “we”, “our” or “us”) respects the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our removal services, enquiries, bookings and website.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements.

1. WHAT IS PERSONAL INFORMATION?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on your dealings with us, this may include your name, telephone number, email address, residential or business address, booking information and other information you provide to us.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect information including:

  • your name;
  • telephone number;
  • email address;
  • collection and delivery addresses;
  • details about your move;
  • booking dates and times;
  • information about access, parking, stairs, lifts or other circumstances relevant to your move;
  • information about Goods requiring special handling;
  • payment and transaction information;
  • communications between you and Good Move;
  • photographs or other information provided in connection with a complaint or damage claim;
  • information submitted through our website or contact forms; and
  • other information you voluntarily provide to us.

We only collect information that is reasonably necessary for our business activities or otherwise permitted by law.

3. HOW DO WE COLLECT PERSONAL INFORMATION?

We generally collect personal information directly from you.

This may occur when you:

  • submit an enquiry through our website;
  • telephone, email or message us;
  • request a quote;
  • make or confirm a booking;
  • communicate with our staff or movers;
  • make a payment;
  • provide information during a move;
  • submit feedback or a complaint; or
  • make a claim relating to our Services.

We may also receive information from another person who is authorised to arrange a move on your behalf or from a third party where reasonably necessary for us to provide our Services.

4. WHY DO WE COLLECT AND USE PERSONAL INFORMATION?

We may collect, hold and use personal information to:

  • respond to enquiries;
  • provide quotations and booking information;
  • arrange and perform removal services;
  • contact you regarding your booking or move;
  • process payments;
  • administer our business;
  • provide customer service;
  • investigate complaints, disputes and damage claims;
  • maintain business and transaction records;
  • improve our services and website;
  • protect our legitimate business interests;
  • prevent or investigate suspected fraud or unlawful activity; and
  • comply with our legal and regulatory obligations.

We will not use your personal information for purposes unrelated to our business unless you have consented or the use is otherwise permitted or required by law.

5. PAYMENT INFORMATION

Where you make a payment to Good Move, payment information may be processed through our payment providers or financial institutions.

We may retain information necessary to identify and administer a transaction, including transaction references and payment records.

Where card details are provided to us, they will only be used in accordance with the payment authority provided by you, our Terms & Conditions and applicable law.

6. PHOTOGRAPHS AND CLAIM INFORMATION

During a move, our staff may photograph Goods or property where reasonably necessary to record:

  • pre-existing damage;
  • the condition of Goods;
  • access difficulties;
  • unusual or fragile items;
  • incidents occurring during a move; or
  • information relevant to a complaint or damage claim.

Customers may also provide photographs, receipts, quotations and other evidence when making a complaint or claim.

This information may be retained where reasonably necessary to investigate the matter, resolve a dispute, maintain business records or protect the legal interests of Good Move or the Customer.

7. WEBSITE INFORMATION AND COOKIES

When you use our website, certain technical information may be collected automatically, including information such as:

  • your IP address;
  • browser type;
  • device type;
  • pages visited;
  • date and time of access;
  • referring website; and
  • general website usage information.

Our website may use cookies and similar technologies to help the website operate, understand how visitors use the website and improve its performance.

You can usually configure your browser to reject or restrict cookies. Some parts of the website may not function correctly if cookies are disabled.

8. ANALYTICS AND THIRD-PARTY WEBSITE SERVICES

We may use third-party services to operate, secure, maintain or analyse our website.

These services may process technical or usage information in accordance with their own privacy practices.

We take reasonable steps when selecting service providers and only provide them with information reasonably necessary for the services they perform for us.

9. DISCLOSURE OF PERSONAL INFORMATION

We do not sell or rent our customers’ personal information.

We may disclose personal information where reasonably necessary to:

  • our employees, contractors and subcontractors;
  • payment processors and financial institutions;
  • website, hosting and technology providers;
  • professional advisers, including accountants, insurers or legal advisers;
  • storage or other service providers where required to complete a Customer’s Services;
  • law enforcement, courts, tribunals, government authorities or regulators where required or authorised by law; or
  • another person or organisation where you have authorised us to do so.

We only disclose personal information where reasonably necessary for our business activities or where otherwise permitted or required by law.

10. DIRECT MARKETING

We may occasionally contact existing or prospective customers about Good Move’s services where permitted by law.

Marketing communications sent electronically will be made in accordance with applicable laws, including the Spam Act 2003 (Cth).

You may opt out of marketing communications at any time by using an unsubscribe facility provided in the communication or contacting us at:

service@goodmoveremovals.com.au

We will take reasonable steps to action an opt-out request.

Operational communications relating to an existing enquiry, booking, payment, move, complaint or claim are not marketing communications.

11. STORAGE AND SECURITY

Personal information may be stored electronically or, where necessary, in physical records.

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include appropriate access controls, password protection, security systems and limiting access to people who reasonably require the information for their work.

No electronic transmission or storage system can be guaranteed to be completely secure.

12. HOW LONG DO WE KEEP PERSONAL INFORMATION?

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, for legitimate business and record-keeping purposes, or where required by law.

When personal information is no longer reasonably required, we may securely destroy or de-identify it where appropriate.

13. ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

You may contact us to request access to personal information we hold about you or to request that information be corrected.

We may need to verify your identity before providing access or making changes.

In some circumstances, applicable law may permit or require us to refuse access to certain information. Where appropriate, we will explain the reason for doing so.

We do not charge a fee simply for making an access or correction request. Where permitted by law, reasonable administrative costs may apply to providing access in some circumstances.

14. PRIVACY COMPLAINTS

If you believe we have not handled your personal information appropriately, please contact us and provide sufficient information for us to investigate your concern.

We will consider privacy complaints reasonably and aim to respond within a reasonable period.

If a privacy complaint cannot be resolved directly with us, you may have the right to contact the relevant privacy regulator or other appropriate authority.

15. OVERSEAS DISCLOSURE

Some technology, website, hosting, cloud or service providers used by Good Move may store or process information outside Australia.

Where Australian privacy law applies to an overseas disclosure of personal information, we will handle the disclosure in accordance with applicable legal requirements.

Because service providers and their infrastructure may change from time to time, we do not represent that all information will necessarily be stored solely within Australia.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

Good Move is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those websites before providing personal information to them.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

The current version will be published on our website and will show the date it was last updated.

18. CONTACT US

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact:

Good Move Removals

Phone: 0447 044 009
Email: service@goodmoveremovals.com.au
Website: goodmoveremovals.com.au